Effective Complaints Handling Strategies
Effective Complaints Handling is very important for business growth and continuity. Training should be provided for personnel with complaint handling responsibilities to address the ever growing customers' complaints.
14 Hours (Part-time or Full-time available)
Who should attend
All Personnel With Complaints Handling Responsibilities.
- Full participation will be required for maximum effectiveness
- Lecture, Role Plays, Individual & Team Activities will be included
- Power-point presentation, flip charts and white boards will be used
- Acquiring the ability to handle complaints effectively.
- To maintain reliability status of the company with smart techniques in complaints handling.
- To avoid pitfalls in complaints handling.
- To secure a positive outcome with effective strategies.
- Achieving your company's objectives.