Effective Complaints Handling Strategies

Course Objectives
Effective Complaints Handling is very important for business growth and continuity. Training should be provided for personnel with complaint handling responsibilities to address the ever growing customers' complaints.
Course Duration
14 Hours (Part-time or Full-time available)
Who should attend
All Personnel With Complaints Handling Responsibilities.
Methodology
  • Full participation will be required for maximum effectiveness
  • Lecture, Role Plays, Individual & Team Activities will be included
  • Power-point presentation, flip charts and white boards will be used
Course Leader
Course Outlines
  • Acquiring the ability to handle complaints effectively.
  • To maintain reliability status of the company with smart techniques in complaints handling.
  • To avoid pitfalls in complaints handling.
  • To secure a positive outcome with effective strategies.
  • Achieving your company's objectives.

For further enquiries, please call us at +6 (06) 8500888.

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Registration can be made by filling and submitting the online form below or email us at hello@lccm.asia

Payment shall be made payable to LOGICA CENTRE OF COMPUTER & MANAGEMENT SDN BHD (AmBank Account Number: 212-201-200360-6)

Type of Course Registration
IndividualCorporate

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Terms & Conditions

Registration & Fees Policy:
Registration is confirmed once registration form is received via online form/email/mail. Letter of Approval (For Corporate Registration ONLY) must be made available and presented prior to the course.

Cancellation Policy:
Any cancellation must be received in writing within 5 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.