Business Writing and Speaking Skills

Introduction
Organising one’s words and thoughts on paper, structuring messages logically, and improving on style, language, and tone in your written and spoken communication play a significant role in ensuring effective communication.
Course Objectives
  • To improve their writing and speaking skills
  • To apply rules of good business writing
  • To compose effective letters and email
Course Duration
14 Hours (Part-time or Full-time available)
Methodology
  • Full participation will be required for maximum effectiveness
  • Lecture, Role Plays, Individual & Team Activities will be included
  • Power-point presentation, flip charts and white boards will be used
Course Leader
Course Modules
Module 1: Written Communication (Foundation)
  • Three-step writing process – planning, composing, revising/editing
  • Layout/organisation
  • Choice of words
  • Grammar
Module 2: Writing Effective Email
  • Format
  • Organising content
  • Following a logical structure
  • Eliminating wordiness
  • Using positive words
Module 3: Writing Business Letters
  • Format
  • Organisation and layout
  • Good news and bad news letters
Module 4: Oral Presentation
  • Purpose
  • Audience
  • Format/Organisation
  • Speaking/Presentation skills

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