Business English At Work (Speaking & Writing Skills)

Introduction
Writing and speaking are very important components of business communication. Organising one’s words and thoughts on paper, structuring messages logically, and improving on style, language, and tone in your written and spoken communication play a significant role in ensuring effective communication.
Course Objectives
  • To understand the fundamentals of business communication
  • To understand and use the different grammatical features of the English Language
  • To understand and apply essential language functions
  • To eliminate common language errors made in communication
  • To recognise and overcome barriers to effective communication
  • To improve their writing and speaking skills
  • To apply rules of good business writing
  • To compose effective letters and email
Course Duration
28 Hours (Part-time or Full-time available)
Who Should Attend
  • All Frontline Personnel
  • Office Administrators
  • Secretaries
Methodology
  • Full participation will be required for maximum effectiveness
  • Lecture, Role Plays, Individual & Team Activities will be included
  • Power-point presentation, flip charts and white boards will be used
Course Leader
Course Modules
Module 1 Introduction
  • What is business communication?
  • Role of listening, speaking, reading and writing
  • The 7C’s of communication
Module 2 Nonverbal Communication

Module 3 English Grammar for Business Communication
  • Overview of tenses
  • Parts of speech
  • Subject verb agreement
  • Active and passive voice
  • Punctuation
  • Sentence problems
Module 4 Essential language functions
  • Greeting
  • Asking questions/clarifying
  • Interrupting
  • Advising
  • Giving opinions
Module 5 Barriers to effective communication

Module 6 Written Communication (Foundation)
  • Three-step writing process – planning, composing, revising/editing
  • Layout/organisation
  • Choice of words
  • Grammar
Module 7 Writing Effective Email
  • Format
  • Organising content
  • Following a logical structure
  • Eliminating wordiness
  • Using positive words
Module 8 Writing Business Letters
  • Format
  • Organisation and layout
  • Good news and bad news letters
Module 9 Oral Presentation
  • Purpose
  • Audience
  • Format/Organisation
  • Speaking/Presentation skills

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