Basics of Business Communication

Introduction
English is becoming increasingly important as the global language of business communication. Hence, a knowledge of the basics of communication, and how the English Language operates is essential in ensuring effective communication.
Course Objectives
  • To understand the fundamentals of business communication
  • To understand and use the different grammatical features of the English Language
  • To understand and apply essential language functions
  • To eliminate common language errors made in communication
  • To recognise and overcome barriers to effective communication
Course Duration
14 Hours (Part-time or Full-time available)
Methodology
  • Full participation will be required for maximum effectiveness
  • Lecture, Role Plays, Individual & Team Activities will be included
  • Power-point presentation, flip charts and white boards will be used
Course Leader
Course Modules
Module 1: Introduction
  • What is business communication?
  • Role of listening, speaking, reading and writing
  • The 7C’s of communication
Module 2: Nonverbal Communication

Module 3: English Grammar for Business Communication
  • Overview of tenses
  • Parts of speech
  • Subject verb agreement
  • Active and passive voice
  • Punctuation
  • Sentence problems
Module 4: Essential language functions
  • Greeting
  • Asking questions/clarifying
  • Interrupting
  • Advising
  • Giving opinions
Module 5: Barriers to effective communication

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